white screen of death

• 

  janehasenmueller · Member · Feb 12, 2020 at 11:56 pm

  • Copy link
  • Add topic to favorites

  Around April 2 last year, I updated my website and I got the White screen of death. Two days later I found out my dad died and never went back to get help. I would like to find out if I can get my website back. When I went to WordPress.com they tell me I don’t even have a site, though I do. Anyone able to help? Both the admin side and the site are white so I can’t see anything. Thanks.

• 

  staff-doublebassd · Staff · Feb 13, 2020 at 12:21 am

  • Copy link

  Hi there,

  What is the address of the site you are referring to?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

• 

  janehasenmueller · Member · Feb 13, 2020 at 1:54 pm

  • Copy link

  The address for the site is http://www.radicalaging.com

• 

  staff-mckluskey · Staff · Feb 13, 2020 at 2:06 pm

  • Copy link

  Thanks for the link, I’m afraid that, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Namecheap. To connect it to your WordPress.com account, you’d need a plugin called Jetpack.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/ or contact your host directly.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.