White Screen of Death

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  danielkdahlin047b18b65a · Member · Aug 30, 2025 at 4:47 pm

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  How can i get the WSOD fix when i can’t access anything to cancel the plug in causing it. the AI help told me to ask a human and then says i have to pay for human help. Do i need to pay just to trouble shoot this?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  adusman402 · Member · Sep 28, 2025 at 8:10 pm

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  Hi @danielkdahlin047b18b65a,

  I took a look at your site and noticed that it isn’t hosted on WordPress.com. Instead, it’s using the self-hosted version of WordPress with a different hosting provider. We specifically provide support for sites hosted on WordPress.com.

  You can read more about the differences here:
  https://wordpress.com/support/com-vs-org/

  For further assistance with the WSOD issue on your site, I recommend contacting your hosting provider’s support team. To find out who your hosting provider is, you can use this tool:
  https://wordpress.com/site-profiler/fish-rx.com

  You can also post your question on the WordPress.org community forums here:
  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The WordPress.org forums are ideal for sites like yours that use WordPress software but are hosted externally.