White screen of death

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  quietmandave · Member · Apr 5, 2017 at 8:26 am

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  I have upgraded Jetpack this morning on two separate sites and both have become completely white screens. I cannot see any controls at all and therefore no idea how to resolve the problem.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Apr 5, 2017 at 8:47 am

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  Hi there,

  We can only help with WordPress.com sites in this forum. For help with Jetpack, you can contact Jetpack support here:

  Contact Support

  It looks like you’ve already submitted a ticket to them, so please be patient while waiting for a reply there.

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  dave2swords · Member · Apr 5, 2017 at 8:54 am

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  Hi there!
  Are you in the process of moving your site to a different host? What sites were you doing this to? “Updating Jetpack” is somewhat vague, do you recall exactly what you did?

  Is it possible you did this on your self hosted site(s) over at http://www.tsohost.com?

  If you did this at tsohost, they might be able to restore your file(s) to a previous version.

  curious…
  dave

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  dave2swords · Member · Apr 5, 2017 at 8:55 am

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  @kokkeih – sorry hit send not refresh
  d

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  quietmandave · Member · Apr 5, 2017 at 9:01 am

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  Hi,

  I just carried out the usual update of Jetpack on my hosted site through the WordPress.org interface. ‘Update plugins’

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  kokkieh · Staff · Apr 5, 2017 at 1:10 pm

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  I see someone from Jetpack replied to you already. You can follow up there if you need any more help with this :)