White Screen of Death, can’t get into account to troubleshoot

  • Unknown's avatar
    nextgencurb · Member ·

    Please may I get some help with one of my websites. The website is http://www.butteautodetailing.com and I can not access anything. Please help.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • kokkieh · Staff ·

    Hi there,

    Your site isn’t hosted with us on WordPress.com, but is built using the open source WordPress.org software, and hosted at another provider. So I’m afraid our ability to help is limited, as we have no control over how your site works.

    On the error page when you try to view your site there’s a link to the troubleshooting page for the version of WordPress you’re using. That page explains the common causes for this type of error, and how to fix them.

    For more help with this, you can ask for advice from the WordPress.org community, who makes the version of WordPress you’re using, in their forums at https://wordpress.org/support/forums/

    Your hosting provider, Bluehost.com, might also be able to help with this, so you can try contacting their support as well.

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