White screen of death from plug-in update.

  • Unknown's avatar
    geekdownradio · Member ·

    Last night I log in to WordPress to update some content on my site, Geek-Down.com for the first time in a few weeks. WordPress recommends updating several of my plug-ins, so I hit Update All.
    A few minutes later my screen goes white with a 500 error. Looked up the issue and tried all the recommended fixes. No luck.
    Is there anyone at WordPress that can access my account and rollback the plugins? Or at least deactivate them so I can log in again?

  • Unknown's avatar
    arvindsinghu · Member ·

    Hi @geekdownradio,

    Your site Geek-Down.com is using the self-hosted version of WordPress, and you need to seek help at the WordPress.org forums:

    https://wordpress.org/support/forums/

    These forums are for WordPress.com hosted sites only :)

    WordPress.com vs. WordPress.org

    However, I recommend you to check your .htaccess file, delete your current .htaccess if you have any.
    Check your PHP memory limit; memory should be 64MB or above.
    you can try increasing Memory limit by adding define ('WP_MEMORY_LIMIT', '128M'); in wp-config.php file.
    To troubleshoot WordPress errors, you require to enable WordPress Debug, which can be done using wp-config.php.
    You need to copy and paste the code in wp-config.php file shown below.
    define( 'WP_DEBUG', true );

    Thanks !!!

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