white screen website

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  jaimekristal · Member · Jul 19, 2020 at 8:25 pm

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  While I can see the public side of my site, I cannot access anything –including this help page!– unless I open an ‘incognito’ window. Instead of my dashboard or even the login page, I just get a white screen. What is going on?

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  staff-mckluskey · Staff · Jul 20, 2020 at 10:56 am

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  Hi there!

  What’s the address of the site you’re working on?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

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  jaimekristal · Member · Jul 20, 2020 at 12:41 pm

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  I am not very techy, so I do not actually know what open-source means… but my website is https://jkbooklover.wordpress.com/

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  supernovia · Staff · Jul 20, 2020 at 5:53 pm

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  @jaimekristal, if it works in incognito but not in the regular window, can you try these steps?
  https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

  Something might be mixed up in your regular browser window, but that will most likely fix it.

  If not, you might check any browser extensions you’ve added to see if they’re affecting things.