White space mobile version

  • Unknown's avatar
    utscdancefire · Member ·

    Hey,

    I really need your help. On our website there is always a white space when using our mobile version.

    I already tried deleting the space using our Elementor plugin but it doesn’t change a thing.

    Can you help us?

    Best regards,
    Maria

    Self-declared URL: dancefire.at
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • fstat · Staff ·

    Hi Maria,

    I understand your frustration with the white space issue. However, since your WordPress site is not hosted with our WordPress.com managed hosting, our ability to directly investigate and assist with issues is limited.

    To explain, WordPress.com managed hosting offers a curated experience specifically designed for our hosted sites, and the tools and access we have are tailored to the infrastructure here at WordPress.com. This ensures smooth performance and reliable support for sites on our platform. If you’re curious about what we offer, you can learn more here: https://wordpress.com/hosting/

    If you’re considering moving your site to WordPress.com, we have an easy-to-use migration plugin that allows for a hassle-free transfer process. This could provide you with more direct support in the future and potentially resolve issues like the one you’re currently experiencing.

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    That said, I understand if you prefer to remain with your current host. Given that your site uses the free open-source version of WordPress, I recommend asking for help in the community support forums dedicated to this version. The community there is vast and knowledgeable and can provide guidance tailored to your setup. Here’s the address to the relevant forum: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    I hope this provides some clarity and direction. Wishing you the best in resolving the issue.

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