Whitelist help

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  laurenmmcn · Member · May 29, 2020 at 6:38 pm

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  Hi, I’ve been told by Pinterest that I need to contact my website host so I can whitelist the network CIDR block, the Pinterest bot so they can access my RSS feed. I’m not sure how to do this, so any guidance is appreciated!

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  staff-blorbo · Staff · May 29, 2020 at 10:31 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  laurenmmcn · Member · Jun 1, 2020 at 1:44 pm

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  The site is http://www.tastingtothrive.com

  Thank you

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  staff-blorbo · Staff · Jun 1, 2020 at 6:57 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.