Whitelist the new Desk app Please?

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  chrbartley · Member · Nov 22, 2014 at 6:46 am

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  I’m trying to directly connect with the WordPress.com team so they can ‘WHITELIST’ the new Desk App for me so I can use it to continue publishing posts.

  Thanks!
  Chris

  The blog I need help with is: (visible only to logged in users)

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  sidbluntley · Member · Nov 29, 2014 at 6:11 pm

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  Yes, how do we do this?

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  timethief · Member · Nov 29, 2014 at 6:18 pm

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  @bxrtley
  I do not understand exactly which app you are referring to http://en.support.wordpress.com/apps/ Please expand and provide lots of descriptive details and URLs if appropriate and/or click the link for the appropriate support forum found in the support doc I linked to above.

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  chrbartley · Member · Nov 29, 2014 at 10:05 pm

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  @timethief
  thanks for the link. the app isn’t listed.

  more info on this issue is here, by a topic posted by the Desk app developer: https://en.forums.wordpress.com/topic/issue-connecting-desk-app-to-wpcom-users?replies=2#post-2145565

  thanks for the reply!

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  timethief · Member · Nov 29, 2014 at 10:15 pm

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  Then please post into that thread.

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  chrbartley · Member · Nov 29, 2014 at 10:19 pm

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  not a problem. the instructions were to connect to WordPress.com. the whitelisting issue seems to be on an individual basis (hence the new thread). and since there wasn’t a support email, it seems like the forums was the only way to do this.

  sorry for any confusion!

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  timethief · Member · Nov 29, 2014 at 10:22 pm

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  No problem and best wishes.

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  chrbartley · Member · Nov 29, 2014 at 11:52 pm

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  thanks. I’m assuming there will be more posts like these until the WP addresses it. the only reason I knew about the other post is because I actually searched for the key terms “whitelist” and “desk”.

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  timethief · Member · Nov 29, 2014 at 11:53 pm

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  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

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  chrbartley · Member · Nov 29, 2014 at 11:55 pm

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  awesome. thanks again

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  timethief · Member · Nov 30, 2014 at 12:07 am

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  You’re welcome.

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  ah02536 · Member · Nov 30, 2014 at 9:16 am

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  Same problem here: Could you please ” WHITELIST ” Desk App for “adrienne4dave.wordpress.com”
  Thank you!

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  amightywp · Member · Nov 30, 2014 at 5:41 pm

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  Hi there,

  We are still reviewing the Desk app and so have not been able to whitelist it quite yet. As soon as I have any additional information regarding whitelisting the application I will let you know!

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  saddington · Member · Dec 3, 2014 at 6:25 pm

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  Is there going to be? I sent an email to you guys. Thanks!

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  amightywp · Member · Dec 3, 2014 at 6:32 pm

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  Hi John,

  It looks like you are still chatting with Peter via email regarding the manner in which your app connects to WordPress.com. The last email we received from you was about 2 days ago saying that you would look in to Peter’s suggestion and we haven’t heard anything since.

  Please reply via email to continue to sort out this issue.

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  fuzzyconcept · Member · Dec 6, 2014 at 6:23 pm

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  Looks like this is still in process. Please update this thread when the issue gets resolved. John’s Desk.pm has obviously achieved critical mass (justifiably so), so there will soon be exponentially more of us looking for WP to whitelist it. Those of us not on the emails you’re referring to don’t want to get left out.

  Thanks,
  Mitch

  fuzzyconcept.wordpress.com

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  shawnajroberts · Member · Dec 8, 2014 at 6:27 pm

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  John is still chatting with our developers about the issue he’s having connecting to WordPress.com accounts. We’ll update you all when they get it sorted out.

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  aml133 · Member · Jan 1, 2015 at 3:13 pm

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  Hiya,

  Has this issue been sorted yet? As I bought the Desk app this afternoon, and am having problems connecting it to my wordpress account.

  Thanks,
  Adam

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  bipolar2ne · Member · Jan 2, 2015 at 12:12 am

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  I’m having the same issue that others are describing with the Desk App. Is it possible to whitelist for individual accounts?

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  shawnajroberts · Member · Jan 2, 2015 at 6:38 pm

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  Hi everyone,

  We do not need to whitelist accounts. In the ticket with the developer here’s what one user did to connect:

  I went back into my Desk App this morning and found that by specifying https in my blog URL, I was able to link it up just fine, including 2FA that I already have in place.

  Can you all please try doing that to connect Desk to your WordPress.com accounts?