who do i talk to about getting a refund

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  guildfordgoldhotel · Member · Feb 20, 2017 at 6:08 pm

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  who do i talk to about getting a refund

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 20, 2017 at 6:10 pm

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  re: Refunds
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.

  re: Canceling upgrades
  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  If the log-in information is lost you need to visit https://en.wordpress.com/wp-login.php?action=lostpassword

  Read also: Account Recovery https://en.support.wordpress.com/account-recovery/

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  staff-zinnia · Staff · Feb 20, 2017 at 7:03 pm

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  Hi –

  I’ll be happy to sort this out.

  I see that we released a £250 refund on December 30th 2016. Typically, it only takes about ten days for your refund to arrive.

  Have you been in touch with your bank about any possible delays on their end? Sometimes, banks do weird things in how they list the refund on the statement too. It’d be worth asking about those details too.

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  guildfordgoldhotel · Member · Feb 25, 2017 at 9:54 pm

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  Thanks for that. but I was talking about a payment that was taken at the start of 2016. 25th January 2016. I never authorised that payment I just signed up for a free account I didn’t realise that wordpress.com word be charging me

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  staff-zinnia · Staff · Feb 27, 2017 at 3:49 pm

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  Hi –

  I’ve sent an email with more details about our refund policy. Please reply there with any follow up questions.