Who owns our domain?

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  rhite05 · Member · Jan 24, 2023 at 10:42 pm

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  We have three admin users but no owner account for our Domain. Can you tell me how to find which account is the owner account or how to make an account the owner account. The three users are @rhite05, @forwomenfarmgirl, and @mhill8212. Also I see that the purchase credit card has expired. I can’t update the card or the plan without the owner account. We are trying to makes changes but are stuck.
  Thank you,
  Rich Hite
  443.553.3686

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aleone89 · Staff · Jan 25, 2023 at 11:24 am

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  Hello there,

  Happy to help you with this.

  Are you able to confirm the domain you require help with please? Just to make sure we’re on the same page.

  Also I see that the purchase credit card has expired. 

  Do you have access to a payment method used for a purchase with WordPress.com?

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  mhill8212 · Member · Jan 25, 2023 at 2:25 pm

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  phocasfarms.com, I cannot change the credit card information. I have a message that says we cant make changes

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  lhill28 · Member · Jan 25, 2023 at 2:33 pm

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  These are the messages I see. We have tried lhill28 but we get the message below.

  

  

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  staff-doublebassd · Staff · Jan 25, 2023 at 3:25 pm

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  Hi there,
  
  So, @lhill28 is the owner of the domain, but @mhill8212 is the owner of the blog. Therefore, you can manage the domain subscription under @lhill28. If you want to have both the domain upgrade and the blog under the same account, you can:

  • Transfer the domain: https://en.support.wordpress.com/transfer-a-domain-to-another-wordpress-com-account/
  • Transfer the site: https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/

  Hope this helps clarify things. Let me know if you have any other questions.
  
  Thanks!

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  mhill8212 · Member · Jan 25, 2023 at 4:04 pm

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  The issue we are having is WordPress is saying @lhill28 no longer has access to the site. When I login in under any one of the accounts we do not have the option to transfer. Please see screenshots below

  @lhill28 login

  

  

  @mhill8212 login

  

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  staff-doublebassd · Staff · Jan 25, 2023 at 6:08 pm

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  Okay, you’re right – @mhill8212 Have you tried adding @lhill28 back to the site?
  
  https://wordpress.com/support/invite-people/#adding-users-to-your-site

  

  If you are unable to add them to the site as an admin, let me know, and I’ll be happy to do so on our end.
  
  Thanks!