Whole website disappeared

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  webmasterceet · Member · Mar 17, 2022 at 9:57 pm

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  My whole website disappeared, although it still can be found through web browsers such as Google.
  When trying to access it with Google Chrome the following error message is displayed: ERR_SSL_PROTOCOL_ERROR
  With some mobile navigators it displays the error 403.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  webmasterceet · Member · Mar 17, 2022 at 10:00 pm

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  Just found out that this happened because the hosting expired.

  Any way I can recover it? Or the website files?

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  webmasterceet · Member · Mar 17, 2022 at 10:05 pm

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  Apparently the hosting was on Hostinger.
  Do I need to go to the wordpress.org (instead of .com) forums in this case?

  (Sorry for the mess, but this account changes owner every year and I’m finding this out on the way)

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  kokkieh · Staff · Mar 18, 2022 at 6:36 am

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  Hi there,

  If you’re hosted at Hostinger, then you’re using the open source version of WordPress made over on WordPress.org. So for help with that software, asking in the WordPress.org community forums would be best, yes.

  https://wordpress.org/support/forums/

  However, for hosting-related issues, always contact your hosting provider directly instead. The WordPress.org community will only be able to help with issues related to the WordPress software itself :)

  So in this case you’ll need to contact support at Hostinger to get your hosting account reactivated. Hopefully they still have a backup of your site’s data on their servers that they can restore as well.