Whoops! Something has gone wrong with our servers….

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  teohemka · Member · Aug 30, 2015 at 11:55 am

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  Hi,

  For the past three hours I’ve been trying to purchase a premium themes. Every time I click on the paypal purchase button, I am directed to this message:

  Whoops!
  Something has gone wrong with our servers, and we’ve just been notified of the problem.
  This will be fixed as soon as possible, so kindly reload in a minute and things should be back to normal.

  I’ve tried it on Chrome, Firefox and Edge. I’ve also logged out and in again. No luck.

  I’ve made purchase through the store on this computer in the recent past. Is this purely a WordPress problem that I’ll just need to wait out?

  Thanks
  Tom

  The blog I need help with is: (visible only to logged in users)

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  teohemka · Member · Aug 30, 2015 at 8:27 pm

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  That’s about 12 hours of this problem. I’d really like to purchase a premium theme and get on with stuff.

  Anyone any ideas? I tried it on my smartphone as well as incognito via Chrome. No luck.

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  teohemka · Member · Aug 30, 2015 at 8:28 pm

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  I tried purchasing other premium themes. Also no luck.

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  supernovia · Staff · Sep 1, 2015 at 12:28 am

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  Hi Tom, hmm. Not sure what’s causing this, though it seems to be tied to your account. I’ll contact you via ticket to see if we can work this out.

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  fenziecrochet · Member · Sep 1, 2015 at 2:52 pm

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  Any news on this? I’m having the same problem and error message. Been trying to buy a site 301 redirection for several hours via paypal. Thanks!

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  supernovia · Staff · Sep 1, 2015 at 8:48 pm

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  Hi @fenziecrochet — nothing yet.

  You’re both paying via Paypal though, correct? Are either or both of you also changing the currency as you pay?

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  teohemka · Member · Sep 1, 2015 at 8:50 pm

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  Hi

  Didn’t even get to the Paypal page, but I pay in Euros and the price was in Euros.

  Thanks
  Tom

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  supernovia · Staff · Sep 1, 2015 at 9:00 pm

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  At what point do you see the error?

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  teohemka · Member · Sep 1, 2015 at 9:04 pm

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  Soon as I click the Paypal tab on the WordPress page. The tab next to the credit card tab that is the default tab on the page.

  I hope you get the problem resolved, but I don’t need the premium theme now.

  Thanks
  Tom

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  supernovia · Staff · Sep 1, 2015 at 9:25 pm

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  Thanks Tom. I see the error when logged in as you. I’ll post here when I find out more.

  @fenziecrochet can you confirm you’re also trying to pay with PayPal? Any further details you can send would be great.

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  supernovia · Staff · Sep 1, 2015 at 10:07 pm

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  So, we do know it was an issue in your carts. We’ve fixed it for both of you. We are not sure of the cause just yet, but you can check out now.

  If other users see this thread: please open a new thread with 503 Error in the subject and “modlook” in the tag, and we’ll help you out.

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  fenziecrochet · Member · Sep 2, 2015 at 7:21 am

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  Hi! Thank you so much for your help. Yesterday night at about 10pm it worked suddenly and I could succesfully check out via Paypal. Again, thank you for your prompt help and response! I hoped it worked out for tomkayeu as well!

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  supernovia · Staff · Sep 2, 2015 at 3:28 pm

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  No problem at all, @fenziecrochet :) Thanks for letting us know you needed help. Cheers!