‘Whoops there was an error’
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Hi, I need help fixing an error with my website. It won’t allow me to log in to WP because of the error, but my account for the wharchs.com website is malleman
WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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This is what it says:
WhoopsExceptionErrorException thrown with message “main(): Failed opening required ‘/home/forge/wrightheeremaarchitects.com/htdocs/cms/wp-includes/class-wp-paused-extensions-storage.php’ (include_path=’.:/usr/share/php’)”
Stacktrace:
#0 WhoopsExceptionErrorException in /home/forge/wrightheeremaarchitects.com/htdocs/cms/wp-settings.php:40 -
I can’t get to the website at all. And it won’t let me log into my paid premium wordpress account.
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Hi there:
To avoid confusion, there are three different “WordPress” at play here:
1. The free, open-source WordPress software which powers your website.
2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.Since your site is not hosted with us, we’re limited to what we can help with and advise. But I can get you pointed in the right direction to get help.
You should reach out to your host GoDaddy for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you find and fix this problem.
If you still have trouble, please reach out to the WordPress community for guidance:
https://wordpress.org/support/forum/how-to-and-troubleshooting
Hope that helps!
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