why

  • Unknown's avatar
    simbacangindonesia · Member ·

    Dear
    Website we not can open, ssl no ready?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    It looks like your domain is correctly pointed to your WordPress.com site, but you have purchased a Site Redirect upgrade, which is not the right upgrade to use a domain with your WordPress.com site.

    I understand you want to use the domain solarindustrionline.com with your WordPress.com site solarindonusa.wordpress.com; is that correct?

    If yes, you don’t need Site Redirect. You want to use a Domain Connection, which is free with WordPress.com plans. In the past, you had the WordPress.com Premium plan on your site. You can upgrade to Premium or any other plan that suits your site needs. After upgrading, you can connect your domain and set it as primary.

    For your convenience, here are the steps you’d want to follow:

    1. First, follow the steps here to cancel Site Redirect and get a refund of the $13 you paid for it. This is not the right upgrade to use a domain with your WordPress.com site.
    2. Then go to https://wordpress.com/plans and upgrade your site to a plan of your choice. If you’re not sure which plan to choose, feel free to tell us more about your site. Is there any specific feature you want on your site? We can suggest a plan based on your site goals/requirements.
    3. After upgrading your site to a paid plan, follow the steps here to add a domain connection. This step will not cost you anything, as it’s included for free with the paid plans.
    4. Finally, follow these steps to set your domain as the primary address.

    When all of the above is done, your site will load at solarindustrionline.com without any issues.

    Feel free to let us know if there’s anything else you need and we’ll be happy to help.

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