Why?

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  simbacangindonesia · Member · Feb 11, 2023 at 8:23 am

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  Dear
  Please websitewe not can open
  Thank You

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-95percentghost · Staff · Feb 11, 2023 at 10:24 am

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  Hi there, your domain solarindustrionline.com is not registered here on WordPress.com; however the public information for it indicates that it should be pointing here.

  Is this domain intended to be used with any site that’s hosted here on WordPress.com?

  Please note, we cannot help further if you do not provide additional information; we did reply to your previous threads, so please feel free to share more about what you’re aiming to do with this domain, so we can help point you in the right direction.

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  simbacangindonesia · Member · Feb 11, 2023 at 11:48 am

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  dear
  Our domain is at google domain, we at wordpress only subscribe to the system map

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  simbacangindonesia · Member · Feb 11, 2023 at 11:51 am

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  We create a blog on wordpress, direct the blog to our domain solarindustrionline.com by subscribing to the map on wordpress.com

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  staff-95percentghost · Staff · Feb 11, 2023 at 12:28 pm

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  We create a blog on wordpress, direct the blog to our domain solarindustrionline.com by subscribing to the map on wordpress.com

  Thanks for clarifying what you wish to do.

  At this time, your blog solarindonusa.wordpress.com uses a “Site Redirect”. The site redirect is a function used in the case where the ‘destination’ (in this case solarindustrionline.com ) is hosted elsewhere; it should redirect visitors from solarindonusa.wordpress.com to the other site solarindustrionline.com.

  It sounds like you intend to ensure that visitors see your blog content here on WordPress.com, using the address solarindustrionline.com?

  If so, then you would need to remove the Site Redirect, and instead add a paid plan in order to correctly connect solarindustrionline.com to your site.

  You can find information about our plans here:
  https://wordpress.com/pricing/

  I would suggest using the Personal plan to begin with:

  You can first remove that Site Redirect, then add this plan, and follow this guide instead to connect solarindustrionline.com correctly:
  https://en.support.wordpress.com/domains/connect-existing-domain/

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  simbacangindonesia · Member · Feb 11, 2023 at 12:34 pm

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  dear
  You’ve already subscribed

  

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  staff-mckluskey · Staff · Feb 12, 2023 at 10:57 am

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  The subscription you had (I see it was removed now) was for a Site Redirect – from what you told us, this is not what you actually needed.

  You will want to purchase one of the plans (you can use the link from the previous message), and then connect your domain.

  I went ahead and added you a credit for the value of the Site Redirect (since you didn’t get a refund when canceling), you’ll see it in your cart at the checkout.

  Let us know if you have more questions, we’ll be happy to clarify.