Why am I getting a 500 Internal Service Error right after installing a new theme

  • Unknown's avatar

    I just purchased the theme Sixteen Plus and it won’t let me log into my site krofty.com when I attempt to log into krofty.com/wp-admin to make edits. I keep getting this error:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    I’m not very good with anything web/website related so if you could explain the solution step by step in the simplest terms that would be incredibly helpful. I need this answered relatively quickly because I need to make edits before tomorrow. Thank you!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Also the blog I need help with is krofty.com not adamkroft.wordpress.com.

  • Unknown's avatar

    Which is not a WordPress.com blog but a WordPress.ORG blog, and you need to be over there for help with that version of the software.

  • Unknown's avatar

    The site you are asking about does not seem to be hosted on WordPress.COM so you need to make friends over at WordPress.ORG the keepers of the software you are using.

    https://en.forums.wordpress.com/topic/7-things-to-know-before-posting-in-wordpresscom-forums?replies=1

    This site is for support of sites hosted on WordPress.COM. You should address your questions to WordPress.ORG the keepers of the software you are using: http://wordpress.org/support/

    The forum at WordPress.ORG is not connected to WordPress.COM so you will need to open an account at .ORG if you do not already have one. You may use the same email at WordPress.ORG as you do at WordPress.COM.

    For more on the difference: http://support.wordpress.com/com-vs-org/

  • Unknown's avatar

    Ah ok. Thank you for the clarification. I’m new to everything here. You all are very helpful!

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