WHY AM I unable to update from my tablet

  • Unknown's avatar

    I am not seeing my site properly through the app on my tabley. Works fine on my phone and through the PC.

  • Unknown's avatar

    Hi there, what is the URL of your website? Are you having trouble seeing it, or are you having trouble editing it? If editing it, are you using the WordPress app or your browser?

  • Unknown's avatar

    This is where I get confused. If I use the browser on the tablet it works just fine. The WordPress APP has draft content that is not up on the site and tells me I do not have permission.

    I would like to figure out how to log-out of the App and log-in again.

    If I take he various links that take me to my site I end up where I want to be. It is inside the APP that things don’t work like they do when I am in the App on my Mobile Phone.

  • Unknown's avatar

    URL andreae.com Hosted on Network Solutions.

  • Hi there,

    Can you please let us know your site’s address so we can have a look? Also, what operating system is your tablet using and what’s the version of the WordPress app that you have installed?

  • Unknown's avatar

    The site is http://www.andreae.com

    the tablet is running Android 5. I cannot find which version of the App. When I click on setting an error message emerges. It did once work.

  • Thanks for that information. What does the error message say?

  • Unknown's avatar

    “you do not have permission to view or edit posts.” – when I try to update the post from the App on the Tablet.

    When I press setting “Couldn’t retrieve site info”

  • Hi @pandreae, I dug around a bit and noticed this site was connected through Jetpack, but the Jetpack connection is no longer active. That’s probably why you’re running into this.

    You can either reconnect Jetpack (in wp-admin / Jetpack) or remove the site from the app, then re-add it as a self-hosted site with a login and password.

    Since you have drafts in the app, I’d recommend connecting via Jetpack. I’m not positive how well it’ll pick up the drafts, but I think it’s worth a try. Let us know how it goes!

  • Unknown's avatar

    You are correct I removed Jetjack. it seemed to cause other issues and was not as comfortable as the PC interface had been before i added it.

    What i will do is go through the content and copy to an email and create the blogs via the PC. How do i remove the site and re-add?

  • You can find the site in the My Sites list, then long tap. It should let you remove it. Then go back and click the plus sign > add self hosted site to add it again.

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