why are my images disappearing?

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  dierdrewallacelmft · Member · Apr 11, 2021 at 8:40 pm

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  I haven’t changed anything on the website, but a few of the images don’t show up and there is just an empty image box in its place

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  aleone89 · Staff · Apr 12, 2021 at 9:05 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

  Many thanks.

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  dierdrewallacelmft · Member · Apr 13, 2021 at 10:54 pm

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  dierdrewallacetherapy.com

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  supernovia · Staff · Apr 14, 2021 at 12:03 am

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  Thanks @dierdrewallacelmft. That site isn’t hosted here on our services, but I can see it uses Jetpack for its images, so here’s what you’ll want to do for help:

  – Can you open a few of those images in a new tab? Hold down CTRL while clicking the broken image, and “open image in a new tab” should be one of the options.

  – Do the same for each broken image, so you can copy their addresses to share with Jetpack support.

  – Open a support request with Jetpack. You can use this link if you have a paid upgrade with them: https://jetpack.com/contact-support/
  or use this forum if you just use the free plugin: https://wordpress.org/support/plugin/jetpack

  – Give them a synopsis of the issue and give them the URLs for the affected images. If you can include links to the page where the images are broken, that would be helpful too.

  Their support team should be able to help you get that patched up. Cheers!