Why are my new posts not emailing?

  • Unknown's avatar
    nastyshadows · Member ·

    Hi, whenever I create a new post I automatically get an email version of that post — I’m following my own blog via multiple emails, and I like to then use the email version of the post for distribution through an email listserv I manage.

    At the moment, my New Posts are NOT emailing to any of my addresses — I have tried creating new posts, varying the publicize settings, to no avail. Nothing I try works.

    This worked fine at the end of last week, but last night/today, I’m having no luck.

    Any ideas are welcome!

    Thanks
    scott

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    nastyshadows · Member ·

    FYI: my Twitter feed is posting fine — the auto-emails to followers and auto-posts to Facebook are NOT working.

  • Unknown's avatar
    nastyshadows · Member ·

    Another FYI: my post published fine:
    http://nastyshadows.com/2014/08/11/rougher-magic-creates-a-prospero/

    … and it fed out to my twitter. But no auto-emails went to Followers, and Facebook shows nothing either.

  • Unknown's avatar
    jeremeylduvall · Member ·

    Hi Scott,

    At the moment, my New Posts are NOT emailing to any of my addresses

    It looks like your subscription to your blog (nastyshadows.com) is not active (i.e. you have selected not to receive new posts via email). To fix this, follow these steps:

    1. Navigate to the blogs you’re following here:

      https://wordpress.com/following/edit/

    2. Click the small “Edit” link beneath your blog
    3. Change the setting for “Send new posts by email” to “Instantly”
    4. Click “Close” in the upper right-hand corner of the box

    You should begin receiving notifications for your next post!

    Auto-posts to Facebook are NOT working.

    It looks like you recently may have changed your password at Facebook. When you do that, you’ll need to reconnect Publicize following the instructions here:

    http://en.support.wordpress.com/publicize/#reconnecting-services

    Can you give that a try?

  • Unknown's avatar
    nastyshadows · Member ·

    Thanks @jeremeylduvall! But now I’m more confused by that setting on this page you pointed me to:
    https://wordpress.com/following/edit/

    … not sure why mine is set to “OFF” when it’s been working before I reported the issue, and started working again later that day with a new post I’d created. I kinda thought my issue got responded to by @rachelmcr with this comment I found on another thread:

    https://en.forums.wordpress.com/topic/email-not-sent-to-followers-with-post-this-morning
    Hi everyone,

    I checked with our team, and they let me know that there was a glitch on August 11 that may have caused email notifications not to go out to your followers. However, that shouldn’t affect any new posts you publish (scheduled or published immediately). I’m sorry for the inconvenience with these posts!

    So, should I be changing the setting you’ve pointed me to? I’m getting emails to 2 alter email addresses I have “following” my blog.

    As for Facebook: I’ll re-establish that, but it wasn’t my real concern since I usually disable it. I just noticed that when I turned it on to test, it didn’t work either and thought it was coupled with the emailing issue.

  • Unknown's avatar
    jeremeylduvall · Member ·

    Hi!

    There are a few things going on here:

    First, it looks like there was an issue with the email notifications. However, that should be resolved now.

    Second, it sounds like you’re signed up to follow your blog through multiple email addresses. I was just pointing out that your user account “nastyshadows” is not setup to follow your blog nastyshadows.com. Your other emails are likely subscribed correctly. I was just pointing out that if you’re having trouble receiving notifications through your “nastyshadows” account (and the attached email) it’s likely because you’re not subscribed.

    So, overall, it looks like email notifications are working again (which is great!). I just wanted you to know that your “nastyshadows” user account isn’t subscribed to nastyshadows.com. Does that help to clarify?

  • Unknown's avatar
    nastyshadows · Member ·

    Yep, I’m all good now! Thanks for clarifying about the email notification setting — I’d thought you were indicating that was how my blog was behaving, but you’re right, that email ain’t signed-up! My original email that I used to create the account is the address that gets the posts.

    And yes, the issue with emailing the posts seems to have been larger than just me and is rectified now, so all’s well.

    Thanks again for following up!

  • Unknown's avatar
    jeremeylduvall · Member ·

    Wonderful! Please let me know if you need anything else.

  • Unknown's avatar
    nastyshadows · Member ·

    Hellow, this problem seems to have arised once again. I created a post today, and the 2 emails of mine that I have following my blog did NOT receive the post.

    This is for my blog here:
    http://nastyshadows.com/

    … this is the post I did not get via email:
    http://nastyshadows.com/2014/09/15/theatrically-nasty-thoughts-edition-9/

    … I published a post the other day and got the email no problem, so it seems like something is amiss with the email part of the puzzle again, just like it was when I reported this problem a month ago.

    Could somebody please check and see if there’s trouble with that again?

    thanks!

  • Unknown's avatar
    jeremeylduvall · Member ·

    Hi!

    Can you please let me know the email address(es) that you checked where you did not receive the new post notifications? Please note, the emails will appear as “redacted” in the forum thread, but they will be visible to staff members.

  • Unknown's avatar
    nastyshadows · Member ·

    Thanks, Jeremy! Here are my emails that usually get a copy of the posts:
    (email visible only to moderators and staff)
    (email visible only to moderators and staff)

  • Unknown's avatar
    nastyshadows · Member ·

    Jeremy, I was mistaken — I only have a single email address following this blog, and it is the email that is used for the blog itself. It’s one of the addresses I already gave you, but here it is again:
    (email visible only to moderators and staff)

    The last post I created, which was on 9/11/2014 around 4:30pm, emailed fine to that email address. This is the link to that last successfully emailed post:
    http://nastyshadows.com/2014/09/11/rougher-magic-creates-another-ferdinand/

    … in case that’s helpful at all.

    I have tried creating 2 new posts since reporting this to see if the issue had either resolved itself or was fixed unknown to me, but no luck. No emails came for those 2 new posts. (I’ve since deleted these since they were just for testing purposes.)

  • Unknown's avatar
    jeremeylduvall · Member ·

    Hi!

    For some reason, it looks like your subscription setting is set to not receive any notifications of new posts for this blog. Can you navigate to the following link when logged in with that email address?

    https://wordpress.com/following/edit/

    If you click the “Edit” link, you should see the following:

    Screen Shot 2014 09 23 at 11 04 48 AM

    If you select “Instant” instead of “Off”, you should begin receiving notices. Can you let me know if that solves the issue?

  • Unknown's avatar
    nastyshadows · Member ·

    Thanks again, Jeremy. I’ve changed that setting and all is *once again* working.

    What I don’t understand is why I’ve had to bother you twice now about this, when things were working before each time I reported a problem, which was a variation on the same issue each time … almost like my settings are getting wiped.

    Anyway, I’ll hopefully think to look there next time!

    THANKS!

  • Unknown's avatar
    jeremeylduvall · Member ·

    Wonderful! I’m glad we have it working again. If the email setting changes again for some reason, please let me know!

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