Why are my stats gone?

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  verysmallbeer · Member · Dec 21, 2011 at 12:41 am

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  I get this error:
  We were unable to get your stats just now. Please try again.

  For several days now. I have tried plugin changes and even deactivated and reactivated Jetpack plugin. I would love some sort of documentation on how I could fix this.
  Thank you!
  Blog url: http://verysmallbeer.com/

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  staff-blorbo · Staff · Dec 21, 2011 at 12:48 am

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  Can you please try deactivating all other plugins to rule-out a plugin-specific conflict?

  Theme function can also interfere like plugins, so would you please also temporarily switch to the Twenty Eleven theme?

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  verysmallbeer · Member · Dec 21, 2011 at 1:07 am

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  I deactivated ALL plugins except Jetpack and reverted to 2011 Theme.
  Still get no results when I click on the site stats tab.

  Please engineer my happiness!! :)

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  verysmallbeer · Member · Dec 21, 2011 at 1:33 am

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  Seem to be having the same problem as jerrykennedy73

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  staff-blorbo · Staff · Dec 21, 2011 at 7:41 am

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  Are you running Jetpack on any other blogs? If so, do you have problems with those?

  If not, do other Jetpack features, like the Sharing buttons, work?

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  verysmallbeer · Member · Dec 21, 2011 at 11:44 am

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  Seems to be a stats specific problem.

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  evarlese · Member · Dec 21, 2011 at 2:51 pm

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  When I visit your site stats page on our end, everything is displaying properly. Can you make sure that you have JavaScript enabled on your browser?

  Are you using the most recent version of Jetpack, 1.2.2? If not, you may want to try updating to the most recent release.

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  verysmallbeer · Member · Dec 21, 2011 at 11:31 pm

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  Java Script is enabled and updated. Jetpack is 1.2.2.
  Primarily a Chrome user but same error in IE and FF
  Tried on 3 different computers.

  The mobile app for Android allows me to see statistics but not in a browser. It’s a convenience issue and not mission critical, but would be nice to have fixed.

  There is one other user who seems to be having the same problem. I just have no clue what we have in common.

  Any ideas on what else I can check? Thanks!

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  staff-blorbo · Staff · Dec 21, 2011 at 11:43 pm

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  I’m sure that you’re both in the same boat, so I’m definitely out of ideas now.

  I have asked those in charge of the stats system on our end to take a look.