Why are some contact/feedback forms failing to reach me?

• 

  cgstopgo · Member · May 11, 2012 at 9:29 am

  • Copy link
  • Add topic to favorites

  At least two readers have submitted contact forms to me which have never shown up (I got no email and they do not appear in the ‘Feedback’ list on my dashboard).

  I know this because they have been in touch by different means as they were disappointed not to hear back from me.

  Can you help?

  Many thanks
  Ceeg
  Blog url: http://ceegworld.wordpress.com/

• 

  staff-blorbo · Staff · May 11, 2012 at 5:46 pm

  • Copy link

  Are they in the Feedbacks -> Spam sub-section?

• 

  cgstopgo · Member · May 11, 2012 at 11:01 pm

  • Copy link

  No, there’s no spam in Feedbacks.

• 

  staff-blorbo · Staff · May 11, 2012 at 11:07 pm

  • Copy link

  What were their email addresses, and what is the URL of the form they were using?

• 

  cgstopgo · Member · May 11, 2012 at 11:19 pm

  • Copy link

  The form WAS on this page:
  http://ceegworld.com/2012/05/03/christophe-plays-pop-question-1-2/
  …although I have subsequently removed it, when modifying the page later.

  I didn’t make an email address ‘required’ so they may not have given one. Could that have something to do with it?

  They contacted me directly from:

  [removed]

• 

  staff-blorbo · Staff · May 11, 2012 at 11:25 pm

  • Copy link

  Yes, there is definitely no history of emails from those folks.

  Do you have any better luck if you make email a required field?

• 

  cgstopgo · Member · May 15, 2012 at 8:40 pm

  • Copy link

  I do seem to, yes. It’s a shame to make it obligatory, though :-(

• 

  staff-blorbo · Staff · May 15, 2012 at 10:12 pm

  • Copy link

  Ok, thanks for checking that! We’ll see what we can do about fixing the requirement.