Why are there ads on my blog when yesterday I purchased the $99 No ads bundle?

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  lauradiamond · Member · Aug 23, 2013 at 4:18 pm

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  Yesterday I purchased the $99 bundle, including No Ads, along with Domain name, videopress, etc. Why am I seeing ads on my blog today?

  The blog I need help with is: (visible only to logged in users)

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  kraftbj · Staff · Aug 24, 2013 at 4:55 pm

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  Howdy,

  That’s not what we want! In reviewing your site, I’m not seeing ads served on your site, though you might have been pulling a cached version of the site.

  If you’re still seeing ads, can you please let me know and, if possible, send a screenshot.

  Thanks for using WordPress.com and hope you’re having a great weekend.

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  lauradiamond · Member · Sep 11, 2013 at 4:04 pm

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  Hi Kraft,

  Yes, I’m still seeing ads. I took a screenshot of what happens when I scroll over a highlighted word in my blog. I can’t paste it in here, but I can e-mail it to you if that’s possible.

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  kraftbj · Staff · Sep 11, 2013 at 4:21 pm

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  Hi Laura,

  You can upload it to your site’s media library: https://lauradiamond.wordpress.com/wp-admin/media-new.php

  This way, if other folks here need to get involved, everyone can see the screenshot easily.

  We don’t place ads mid-words like that, though. Our ads are much more obvious (a graphic or video at the end of a post with an “About These Ads” link above it to our support page).

  Could you check your browser extensions/add-ons? There may be one that has this as a “feature”.

  Cheers!

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  lauradiamond · Member · Sep 11, 2013 at 7:01 pm

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  I will try 1) uploading that screenshot as directed, and also 2) finding one with the other graphic ads.

  Thank you for the advice about browser extension/ad-ons. I will look there and see if there is a “feature” I can remove.

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  kraftbj · Staff · Sep 11, 2013 at 9:54 pm

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  Hi Laura,

  Great. Please do reply here when you’ve uploaded the image and we can check it out. I’ll be away for a couple of days off tomorrow through the weekend, so a fellow staff member may respond to you in my place :-)

  Cheers!