Why are you capping the amount of followers we can have?
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@wordpress support please do not close this thread simply because two bloggers can’t stick on topic. Some people are using this post for it’s intended purposes. You are doing a great job of responding happiness engineers. Thanks!
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I had one blog follow show up today that I believe went missing quite a while ago and Harsh reality went missing again and I had to refollow. Just updating you.
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Just a thought – is it possible that the unfollows happen when there’s a large number of posts by the blog (in thedailyblabber’s case of today, HR) in quick succession?
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It would be highly unusual for the follower of any spammer to be penalized for following a spammer, but it could be a bug that does that.
Typically spam like posts or accounts are removed if they flood the system on other social media sites.
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Followers aren’t connected to how often the blog posts, so blogging in quick secession is not causing this.
On our end, we’re still not seeing anything in our system that’s causing these. We have full logs of the unsubscriptions, which means that these went through the unsub process correctly. Generally if there’s a bug in our code, we’ll see a lack of unsubscription logs because the unsub is being caused by something that isn’t part of the normal process.
I’m going to list the various ways you can unsubscribe/unfollow a site. Will you please let me know if any of these sounds familiar to you as something you may do regularly?
- In the Reader, you can click on “Following” to unfollow a site:
- On the site, you can click on “Following” in the admin bar to unfollow:
- In email subscriptions, you can click on the “Unsubscribe” link at the bottom to unfollow:
- On the subscription management page, you can click on “Unfollow” to unfollow:
- In the mobile app, you can click on “Following” to unfollow a site:
I know I’ve accidentally hit the unfollow button on the app and in the Reader numerous times.
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One last update, another Happiness Engineer pointed out one more way that you could get unsubscribed from a site. If you get email notifications from the site, and forward that email to another email address, the person you forwarded the email to could click on the ‘Unsubscribe’ button. But that button is connected to your account, so they’ll be unsubscribing you!
Let me know if any of you have further questions!
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@shawnajroberts
Not the case with me as I don’t have any email subscriptions, but it’s good to know it works that way. I regularly encounter users wanting help with their followers not getting emails anymore. This could then be a probable cause.BTW, after that one time I haven’t experienced this issue again as far as I can tell.
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I am sorry, but with all respect you guys allow the button to be transferable and active??? Is that an oversight?
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There would be absolutely no point in forwarding the email for someone else to unsubscribe you when you can just click on the unsubscribe button by yourself? I find it odd that that would even work, as OM expressed.
Thanks for the comprehensive list of unsubscribe options though ;)
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I am sorry, but with all respect you guys allow the button to be transferable and active??? Is that an oversight?
It’s not an oversight. Email subscriptions are meant for the specific user they are sent to. We designed the unsubscribe button to work this way to avoid forcing every one to log into WordPress.com every time they want to unsubscribe.
This is pretty common practice with opt-in email services like ours. Let me know if you have more questions though!
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I got an email from my “Happiness Engineer” that more or less said that it was my fault that I was loosing follows (and apparently followers, but to my knowledge I’ve only lost 1 that I’ve noticed. And I only noticed because I saw when he refollowed). How can I be unfollowing those many blogs and not noticing? Like I told her I could literally refresh the reader and blogs would be missing… how was I deleting follows by refreshing the reader?
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@thedailyblabber
No one can help unless or until your provide specifics such as username accounts and or email addresses. Will you please provide them? The software will redact ie. HIDE the email addresses so only Staff can see them. After you do that subscribe to the thread so you are notified when they respond and please be patient while waiting. -
@thedailyblabber – As I summarized above, there are several ways to get unsubscribed from a site. With your issue (refreshing and having blogs go missing), it sounds like you may have an issue similar to butchcountry67. It sounds like the data between your computer and our servers are getting delayed somewhere along the way, so then your browser shows you following or not following when our servers show something different.
This can also happen if you move from a page too quickly after selecting to follow or unfollow a site. Your request may not have made it all the way back to our servers before you moved off the page, canceling the request. The next page you land on would likely show that you’re following this site (left over in your browser from the pending request), but if you refresh again it will show that you’re not.
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Alright. The same behavior could be applied to that situation. The unfollow hadn’t fully reached our servers before the page loaded with those posts included. When you refreshed, the unfollow had been received and those posts were removed from your Reader.
This came up for you because it happened frequently with aopinionatedman’s site, correct? Let’s focus on that one site and see if there’s a specific unsubscribe button that you keep hitting so our team can take a look at that particular unfollowing interface, whether its unclear what the button does or if it’s too easy to accidentally hit.
Can you tell me more about how you read the posts from aopinionatedman? Are you always in the reader? Do you get those ones emailed to you? You mentioned before that you read on your Macbook during the day and your iPad app in the evening. Do you read aopinionatedman’s site on both of these devices equally? or do you read his site specifically on one of these devices more than the other?
I’m asking these questions to identify which ‘unfollow’ buttons you come into contact with most often so we can narrow down which buttons could be causing trouble for you. :)
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I read and access most of my followed blogs from the reader. I only get email from 15/59. I do not use the WordPress iPad app because I don’t like it. So I use Safari on both my Macbook and the iPad. I don’t know that I am hitting an unfollow button. However, I get the gist that you feel it is me and nothing on your end. The only one I can come into contact with is the “following” thing that is under the blog title in the reader. I don’t believe I am actually coming into contact with it though. While scrolling I’m usually in the empty space on the right hand side. If I click on a blog to read it I click on the “# more words” text or the blog title and then click “view original”.
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Thanks for those details!
I want to be clear, I don’t think you’re intentionally clicking on the unfollow button. Everything we’ve looked at related to the logs surrounding these unfollows points to our system working correctly, though. Basically, we’re seeing full logs for these unfollows, which means that our system is seeing a user-initiated unsubscribe request and processing it like normal, logging the action as it goes.
If there were a bug where our system was unsubscribing someone without their request, we would expect to see partial or missing logs.
I’d like to keep digging into this with you so we can identify what about our system or interface is leading to this frustrating disruption in your subscriptions.
I just took another look at your subscription logs and I see that you unsubscribed from this site about 20 hours ago. Was this an intentional unfollow?
https://myhumaninterest.wordpress.com/
Since this was pretty recent, maybe you’ll remember what you were looking at around when this unsubscription got logged.
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