** Why can't I change name servers? The option doesn't show up in My Domains.

  • Unknown's avatar

    I have fully read the support articles about transferring my domain to a new registrar and about changing name servers. Both indicate that I should have options in my My Domains dashboard that I do NOT in fact have.

    In the sidebar options I have only “Email” and “Edit DNS”. The same problem is described by another WP member here: https://en.forums.wordpress.com/topic/i-want-to-change-name-servers?replies=8

    I recently transferred my site to a self-hosted WP install and I really need to repoint the domain. Please assist. I want to transfer the domain registration to my host and then change the name servers. Thank you very much.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi there!

    You have a domain mapping upgrade here at WordPress.com. However, your domain is not registered here. If you need to transfer your domain or change the name servers, you must initiate that where it is hosted.

    Public records display the following, regarding your domain registration:
    http://who.is/whois/worthyvessel.com

    You don’t have the name server panel, or the transfer link, here at WordPress.com because your domain isn’t hosted here.

    I hope this is of some help. Please let us know if you have any other questions. Thanks much!

  • Unknown's avatar

    oops! looks like someone on my team transferred the domain from WordPress months ago without my knowledge

    stupid mistake… thank you!

  • Unknown's avatar

    Just wanted to drop you a line to let you know I appreciate the follow up! I’m so glad all is well :)

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