Why can't I either renew my upgrade OR buy a new one?
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upgrade and domain expired .. no “renewal” option, and store says I already own it .. Help before I loose it all!!
The blog I need help with is: (visible only to logged in users)
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You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and got to > Store > My Upgrades to renew any upgrade.
Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibilityIf you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
and if required click the “Need More Help” link and complete the form for account recovery. https://wordpress.com/wp-login.php?action=recovery -
Oh frap! This is yet another duplicated thread return to the thread tagged for Staff. https://en.forums.wordpress.com/topic/can-i-renew-on-the-day-upgrades-and-domain-expire?replies=8#post-1686185
Staff work through all forum threads tagged for their attention and through all email support tickets in order of datestamps and timestamps – first posted first served, as would be expected.
Don’t create duplicate threads and don’t bump your threads because it’s not in your best interest to post to them after they have been tagged for Staff help. When bloggers keep bumping any thread thinking they are going to get service from Staff more quickly they aren’t thinking straight because that moves the timestamps forward and it takes longer to get a response. The same is true if you email more than once the date moves forward and it takes longer to get help.
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I’m sorry. I didn’t know I would create such a hardship by asking the same question a week later. My apologies.
As per your advice:
The user who bought the upgrade no longer works here, and I cannot sign in under her name. We’ve taken her off as administrator, but that did not allow me to renew the upgrade before it expired. I thought I could wait it out and buy a new one, but now I cannot do that either; it shows that I already own it .. but also shows that it has expired. I can see the blog, and am logged in.I really just want to renew the upgrade and domain registration, is that possible now?
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