Why can't I email support?

• 

  heatherniimd · Member · Jan 17, 2016 at 6:26 pm

  • Copy link
  • Add topic to favorites

  I have a premium plan but I am forced to post in public forums instead????
  I cannot find any links to email support on my dashboard.

• 

  staff-ozmodiar · Staff · Jan 17, 2016 at 10:11 pm

  • Copy link

  If you have a premium plan, you should be able to contact staff here:

  https://wordpress.com/help/contact

• 

  staff-ozmodiar · Staff · Jan 17, 2016 at 10:11 pm

  • Copy link

  Or you can post here and I will be happy to help.

• 

  heatherniimd · Member · Jan 18, 2016 at 3:29 am

  • Copy link

  That link forwards me to post in the public forum. There is no option to email. I have seen the button but it literally disappeared! When I went back to the page it was gone! No one has responded yet to my questions yet.

• 

  staff-ozmodiar · Staff · Jan 20, 2016 at 5:20 am

  • Copy link

  You can also email help@wordpress.com