Why can't I find my security page to delete an app?

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  vjohnsonibo · Member · Jul 30, 2014 at 4:43 pm

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  I am trying to delete the Co Promote app from my blog. When I hit the link for the security page. The page populates a blank page. Why can’t I access the security page from my blog to delete this app?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 30, 2014 at 4:45 pm

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  You need to contact CoPromote Staff directly. Read through these threads
  https://en.forums.wordpress.com/tags/headliner
  https://en.forums.wordpress.com/tags/copromote

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  vjohnsonibo · Member · Jul 30, 2014 at 4:46 pm

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  I am trying to delete the Co Promote app from my blog. When I hit the link for the security page. The page populates a blank page. Why can’t I access the security page from my blog to delete this app?

  The blog I need help with is vjohnsonibo.wordpress.com

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  timethief · Member · Jul 30, 2014 at 4:47 pm

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  Wait! I located this.
  Disconnect your site from CoPromote
  http://en.support.wordpress.com/copromote/#disconnect-your-site-from-copromote
  security settings

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  vjohnsonibo · Member · Jul 30, 2014 at 4:53 pm

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  Thanks…But I had already tried that option. That’s the problem that I’m having, the link for security settings takes me to a blank page on my blog. There’s nothing there. I still need help with this issue.

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  timethief · Member · Jul 30, 2014 at 4:55 pm

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  Understood and I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  They will need to know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/

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  vjohnsonibo · Member · Jul 30, 2014 at 5:11 pm

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  I’m using my laptop and I connect with the Internet Explorer browser to access my WordPress.com blog.

  Thank you for your help with this matter.

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  vjohnsonibo · Member · Jul 30, 2014 at 5:13 pm

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  I forgot to mention the version that I’m using, it is Internet Explorer 10.

  Thanks

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  timethief · Member · Jul 30, 2014 at 5:14 pm

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  We need specifics please.
  What is the operating system on the laptop?
  Exactly which Internet Explorer version is the one are using?
  Check here please http://www.whatbrowser.org/

  If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

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  vjohnsonibo · Member · Jul 30, 2014 at 5:17 pm

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  Windows 8
  Internet Explorer 10

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  timethief · Member · Jul 30, 2014 at 5:20 pm

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  Will you please upgrade your browser to IE 11?
  http://browsehappy.com
  Then let us know if that resloves your issue or not.

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  vjohnsonibo · Member · Jul 30, 2014 at 5:30 pm

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  I will try that.

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  timethief · Member · Jul 30, 2014 at 5:32 pm

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  Thank you.

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  vjohnsonibo · Member · Jul 30, 2014 at 5:53 pm

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  I was using and outdated version. I upgraded and that worked. I can access the security page now.

  Thank you so much. You’re great!

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  timethief · Member · Jul 30, 2014 at 5:55 pm

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  Hooray! I happy ♥ endings.