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Forums / Why can't I login into my account from another computer?

Why can't I login into my account from another computer?

  • Unknown's avatar
    greetingsfromcoupeville · Member · Jun 22, 2012 at 3:34 pm
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    I’m unable to to login to my blog from my laptop (an additional computer). WP won’t accept my name or password. I can only login from the computer I signed up on. I appreciate your help. Michaelene
    Blog url: http://greetingsfromcoupeville.wordpress.com/

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member · Jun 22, 2012 at 10:02 pm
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    These are the troubleshooting steps we take whenever any issues like this arise:
    clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
    using the browser with all extensions or add-ons disabled
    updating the browser to the latest stable version (not a buggy BETA browser version) http://browsehappy.com/
    confirming third party cookies is enabled http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
    confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654
    confirming Flash is updated http://www.adobe.com/software/flash/about/ and if required installing the latest version of Flash http://www.adobe.com/products/flashplayer/
    resetting your router and modem and rebooting your computer
    then logging in using the secure https:// log-in see http://en.support.wordpress.com/https/
    trying another browser

    If those do not work for you then we need to know
    (1) how you are connecting to the internet and to WordPress.com. The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers. Also note that the main dashboard isn’t designed to work with touch devices through the tablet and smartphone browsers.

    (2) exactly which browser and version of it are you using. If you don’t know click here to find out > http://whatsmyuseragent.com/

  • Unknown's avatar
    greetingsfromcoupeville · Member · Jun 23, 2012 at 12:27 am
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    Thanks for the info, timethief. I’ll give it all a go.

  • The topic ‘Why can't I login into my account from another computer?’ is closed to new replies.

Tags

  • log-in issue

About this topic

  • In: Support
  • 2 participants
  • 2 replies
  • Last activity 14 years
  • Latest reply from greetingsfromcoupeville

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