Why cant i Login to my admin area ?

  • Unknown's avatar
    facialisland · Member ·

    when i click on dashboard for my blog taiwanfacialmasks.com ,i am redirected to a page where here is a wooothemes logo and requests a user name and password. After putting in my woothemes user name and password it is not accepting it and informs me either incorrect password or incorrect user name. Both are correct because i am able to use these same ones on woocommerce website to login so there is noting incorrect. I am not sure why i am being redirected in the first place to this woothemes login area when i am already successfully logged into wordpress. If i request a new password on this page which looks like a woothemes login area , i am then redirected to one of my website pages ! where i am asked to change my password on my website change account details page as if i am customer requesting a change of password! This is the 2nd time this issue has happened in the past week and the first time i was locked out of my admin area for two days and suddenly on the 3rd day i was just able to login suddenly out of the blue! its as if someone was playing a game to frustrate me. At that time i had contacted bluehost and woocommerce numerous times to complain and ask them to fix it but this time woocommerce is asking me to contact WordPress claiming this is a wordpress issue.

    The blog I need help with is: (visible only to logged in users)

  • eurello · Staff ·

    Hi there – You’ve reached support for the free sites hosted at WordPress.com. Your site is a self-hosted installation of WordPress, available at http://wordpress.org/.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities.
    http://support.wordpress.com/com-vs-org/

    The login for your site is here: http://www.taiwanfacialmasks.com/wp-login.php

    Note that that’s a different login from what you use to log in here at WordPress.com. If you’re already logged in here, that doesn’t mean you’re logged in there, because that site isn’t hosted here, so it’s unconnected.

    Please contact your web host, Unified Layer, to help you out with this.

    You can find support for self-hosted/installed versions of WordPress here:
    http://wordpress.org/support/
    http://codex.wordpress.org/

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