Why can't I login to the iPhone app?
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I cannot log in from the iPhone app. It says “Sorry, we can’t log you in. Please update your credentials and try again”. I can login on the website, but have been having difficulties getting the app working.
The blog I need help with is: (visible only to logged in users)
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Hey Natasha,
I wanted to make sure that you’re entering the credentials for your own site and not the WordPress.com credentials used on WordPress.com itself, and in this forum.
If you can continue to have issues, the WordPress iOS forums might be able to assist you: http://ios.forums.wordpress.org/
Thanks!
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Hi,
I thought I had all the credentials right. Just to clarify, I use my user name, my log in password (the ones I use to access my blog online), and the url of my blog.
I’m still not having any luck with it.
Thanks! -
Here’s the link for the forum for the WordPress iphone app so you can post there and make our developers aware of your issue. http://iphone.forums.wordpress.org/
See also: http://ios.forums.wordpress.org/forum/how-to-and-troubleshooting
If you don’t have a username account at WordPress.org, click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to to those forums.
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I have the same, exact problem. I have checked and double-checked everything. It just refuses to let me use the app.
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Please post your issues in our iOS forums so that our team that works on the WordPress app can assist you further.
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