why can't i renew my premium plan?

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  tedwardwines7119 · Member · Jun 30, 2016 at 3:48 pm

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  I am trying to renew my premium plan, but cannot find the option. it expires in a few days, but i cannot locate purchase history and cannot add a credit card.

  the page simply states that this is my current plan.

  thank you!

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Jun 30, 2016 at 6:31 pm

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  The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to renew the upgrade.

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  tedwardwines7119 · Member · Jun 30, 2016 at 6:43 pm

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  Thanks for the reply. for some reason, i’m unable to sign into that second account (imbibe new york). is there any way i can purchase premium for the T. Edward site via T. Edward on wordpress?

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  tedwardwines7119 · Member · Jun 30, 2016 at 7:04 pm

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  I logged into the other account and completed the renewal. thank you.

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  supernovia · Staff · Jul 2, 2016 at 3:58 pm

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  Perfect @tedwardwines7119 — cheers!