Why can't I see my header image?

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  aidanbodeolomicky · Member · Apr 30, 2013 at 5:10 pm

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  My blog’s theme is Fanwood Light. I got it a few days ago, and I love it. But recently, my header has disappeared. I know it was working before and when I preview other themes it is still there, but when I am on Fanwood Light the header image is gone. The header text is still there, but when I remove it, there is literally no header at all. I’ve tried other pictures, and none of them work. Also, I have tried viewing it in other browsers on other computers, to no avail.
  Thanks for the help,
  Goldenliontamarin

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  staff-blorbo · Staff · Apr 30, 2013 at 11:16 pm

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  Try clicking the “Remove Header Image” button, then upload your header again.

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  aidanbodeolomicky · Member · Apr 30, 2013 at 11:28 pm

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  Thanks, but that didn’t work either.

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  staff-blorbo · Staff · Apr 30, 2013 at 11:54 pm

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  Are you trying a .jpg or .png image?

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  aidanbodeolomicky · Member · May 1, 2013 at 12:01 am

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  It’s a .png.

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  staff-blorbo · Staff · May 1, 2013 at 12:04 am

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  Would you mind trying a .jpg?

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  aidanbodeolomicky · Member · May 1, 2013 at 12:07 am

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  I’ll see if I can.

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  staff-blorbo · Staff · May 1, 2013 at 12:09 am

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  Thanks, please let us know how that goes!

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  aidanbodeolomicky · Member · May 1, 2013 at 12:11 am

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  Nope, still doesn’t work.

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  staff-blorbo · Staff · May 1, 2013 at 12:14 am

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  Ok, one last thing to try, can you set the header image via Appearance -> Customize in your blog’s Dashboard?

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  aidanbodeolomicky · Member · May 1, 2013 at 12:20 am

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  That doesn’t work either. Oh boy. :)

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  staff-blorbo · Staff · May 1, 2013 at 5:46 pm

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  Sorry for the trouble! Would you please try one more time today, I think this has been fixed.

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  aidanbodeolomicky · Member · May 1, 2013 at 6:35 pm

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  Nope, still nothing.

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  staff-blorbo · Staff · May 1, 2013 at 8:20 pm

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  Ok, we’re still looking into this.