Why can't I send a private email to support anymore?

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  awakeningtothedance · Member · Sep 17, 2012 at 2:49 pm

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  Your community can’t solve this problem. Blue Host is lying to people and you continue to do business with them. Why can’t I send a private email anymore?
  Blog url: http://awakeningtothedance.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 17, 2012 at 3:43 pm

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  his is a peer support forum for free hosted WordPress.com bloggers. Here Volunteers and Staff work cooperatively to deliver support. Here Volunteers answer most questions and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention.

  If you have purchased upgrades you can reach WordPress.com Support Staff by using this link. http://en.support.wordpress.com/contact/ However, WordPress.com Staff only provide support only for free hosted WordPress.com blogs so I don’t know why you think there is a Blue Host connection at all.

  We believe everyone deserves fantastic support for their WordPress.com blog. Our backlog of requests has consistently grown as our team of 10 receives nearly 8,000 messages a week. To get caught up and give our customers the support they expect with paid upgrades, we made the difficult decision to limit the contact form to customers with upgrades. Once we are caught up we will work on bringing a high level of support back for everyone.

  If you are new to WordPress.com we have a step-by-step guide to all things WordPress. Our helpful forums remain open and you can find more details in our support documentation. There we have guides on getting started, writing your first post, and finding your readers.

  We will update this space as we work on bringing back outstanding, free support for everyone. Thank you. Announcement 22/03/2012 made at the link above.