Why can't I sign into my dashboard to update my web site?

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  jnewell384 · Member · Nov 17, 2017 at 6:31 pm

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  I get a Bad Gateway message 502. Trying to get to my site. And how do I get WordPress customer support???????
  http://www.johnnewellmusic.com/wpdev/wp-admin/#welcome/steps/title

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  timethief · Member · Nov 17, 2017 at 6:35 pm

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  Hi there,

  johnnewellmusic.com isa wordpress.ORG software install on paid hosting, hosted by Unified Layer
  Name Servers:
  ns2.bluehost.com
  ns1.bluehost.com

  That site is not on WordPress.COM servers.

  We provide support only for wordpress.COM hosted sites. We cannot provide support for sites that are not on our servers. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page. That support is found at http://jetpack.com/support/

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, run different theme versions of themes with the same names, and many people get confused about the two. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG support forums are at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if you can’t find help at either one then you can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  jnewell384 · Member · Nov 17, 2017 at 6:40 pm

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  I have been using that page,

  http://www.johnnewellmusic.com/wpdev/wp-admin/#welcome/steps/title,

  for months since having my new site created, and have never had a problem before. I have always gone in through this page. My site is on Bluehost.

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  timethief · Member · Nov 17, 2017 at 6:43 pm

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  I’m aware of the fact that your site is on Bluehost servers. I am aware of the fact that the site is a WordPress.ORG install. If you login information does not work then you need to use http://www.johnnewellmusic.com/wpdev/wp-login.php?action=lostpassword

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  jnewell384 · Member · Nov 17, 2017 at 7:00 pm

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  Thanks for this link. I never would have found it otherwise. I still can’t understand why all of a sudden the bookmark I was using won’t work anymore.
  I’m in, so thanks again.
  John

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  timethief · Member · Nov 17, 2017 at 7:01 pm

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  You’re welcome and best wishes. :)