Why can't I update the email address of my single blog?

  • Unknown's avatar
    ekirchner · Member ·

    I want to update my email address. I only have one blog. You’ve sent me a link to make the change in your crisp and friendly way. I click the link, enter my new address, click ‘Save’. And just as crisply appears the message in red: “Unable to update your email address”…but why?
    Thanks,
    Liz

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    elzrjose · Member ·

    Hi ekirchner,

    The email address you are attempting to use is probably associated with another WordPress.com account. Because the email address is the unique identifier of all users, each address can only be associated with one WordPress.com account. Thus, if you attempt to change it, it will not allow you to do so.

    The remedy is just as simple. You must log in to the account currently holding your desired email address and change it to something else. This will allow you to free up the email address that you want to use. Once the address is free to use, log in to your primary account and change the email address in your user profile (what you were originally trying to do). It may take a little while for the address to completely free itself up.

    Change Your Email Address

    Hope this helps. :)

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