Why can't I upload a custom header?

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  noniej · Member · Sep 28, 2011 at 10:34 pm

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  The theme I chose (Pilcrow) supports custom headers, but every time I try to upload one it says “Image could not be processed. Please go back and try again.”
  This happens with multiple other themes that I have tried it with, and a variety of photos and images.
  Why isn’t the header upload working for me?
  Blog url: http://noniej.wordpress.com/

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  staff-blorbo · Staff · Sep 28, 2011 at 11:45 pm

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  Have you tried more than one image? I’m wondering if your desired image file is corrupt.

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  noniej · Member · Sep 28, 2011 at 11:47 pm

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  “and a variety of photos and images.” – Yes. I tried multiple photos, and also smaller images in case it was too big or the wrong file type. It is a jpeg photo and I’ve reduced it considerably in size.

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  staff-blorbo · Staff · Sep 28, 2011 at 11:55 pm

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  Can you tell us what browser (and version of) you’re using?

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  noniej · Member · Sep 28, 2011 at 11:57 pm

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  Chrome (14.0.835.186 m) in Windows. Good idea though, maybe I’ll try firefox or explorer.

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  staff-blorbo · Staff · Sep 29, 2011 at 12:03 am

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  Yes, definitely try Firefox. That will at least rule-out a browser-specific issue.

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  noniej · Member · Sep 29, 2011 at 12:41 am

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  No luck, still not working, in chrome, firefox, or explorer.

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  staff-blorbo · Staff · Sep 29, 2011 at 4:25 am

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  Hm, that’s really strange. Do you have access to another computer that you could try from?