Why can't I upload my own videos?

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  cctracker · Member · Oct 30, 2012 at 3:23 am

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  I’ve uploaded my own videos with video press on earlier posts, but it won’t take them now. Do I now have to buy an upgrade? I already pay a premium subscription. Any thoughts to help me? Thanks.
  Blog url: http://spiritintheworld.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  jenia · Member · Oct 30, 2012 at 8:59 am

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  Hi there, the VideoPress upgrade is active on your blog https://spiritintheworld.wordpress.com and you still have plenty of space. I see that you were able to successfully upload several videos on October 26th. After that date, do you see an error message when you try to upload a video? What format is your video in, and how large is the file?

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  cctracker · Member · Oct 30, 2012 at 1:12 pm

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  Jenia,
  Thanks for the reply. You say I was successful on the 26th. I wasn’t; those videos were not processed and posted. I never got an error message. I tried multiple times. Sometimes I got “your video is being processed” with a “it will be completed in 10 minutes” message. Other times I didn’t get the second part, but the sequence never completed even after over an hour. The files are .mov, about 30 seconds each. Perhaps they are already there and I just have to enable them?

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  staff-blorbo · Staff · Oct 30, 2012 at 11:35 pm

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  Of the videos uploaded on October 26, only dike-and-bluff2.mov was processed.

  The other two files are apparently not video files according to our system.

  Were they slideshows?

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  cctracker · Member · Oct 31, 2012 at 12:43 am

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  All were video files. I’d appreciate any info on how to save them in a format that works well. But the other point is that the one you say was processed never posted. Where is it so that I can select and post it?

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  staff-blorbo · Staff · Oct 31, 2012 at 5:12 pm

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  Videos don’t post on their own. Once uploaded and processed, you need to insert them: http://en.support.wordpress.com/videopress/

  As for the videos that our system claimed weren’t videos, open them in QuickTime Player first, and choose File -> Export to -> Web, then try uploading the resulting video.

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  cctracker · Member · Oct 31, 2012 at 5:59 pm

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  I’ve worked through each of the steps in the tutorial, but after I’ve selected the video from the media library entitled “Wing Dikes and Bluffs on the Missouri” and clicked “show” I don’t get that final field with the shortcode and the “embed” screen. That area is just blank.

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  staff-blorbo · Staff · Oct 31, 2012 at 6:10 pm

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  That’s one of the videos that isn’t a video.

  The only one that successfully finished processing on October 26 was “Dike and Bluff”.