Why can't I use the media uploader?
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I’ve been trying to upload pictures for the past 3 days and an error always occurs when I hit the “add media” button. It redirects me back to the draft and won’t let me insert or upload media.
The blog I need help with is: (visible only to logged in users)
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See the accepted file types here please:
http://en.support.wordpress.com/accepted-filetypes/
For uploading images posts and pages see here http://en.support.wordpress.com/images/
Here are more details about the options for uploading images http://wpbtips.wordpress.com/2009/04/26/images-the-three-link-options/
For troubleshooting images see here > http://en.support.wordpress.com/images/troubleshooting-images/ -
It’s possible that you have a connectivity issue or a browser related issue. To address them do as follows and report back if your are not successful.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
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(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily.
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Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
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5. Try using another browser.
6. If you are not successful let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
(c) Exactly what you experience including what any error reports you receive state. -
After trying all this and updating my computer I’m still having issues, but only with 1 blog. My uploader works fine in my first blog (Unsuccessful attempts at brain silence), but my second blog, Puerto Rico Yarari, is stuck… no uploading. I can see it, edit drafts, but no media. The error reads that there was a problem with the webpage and I was redirected to the dashboard. Help!
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As I was able to open the media uploader for my other blog, I tried uploading a picture on that one and as soon as it uploaded the page crashed. So I guess both blogs are having issues. I’m uploading .jpg files which are the ones I always upload. I’m using Safari Version 7.0.3 (9537.75.14). I have an iMac with OS X 10.9.2
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Is the media library for that particular blog full? That’s the most common cause of failure.
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https://mariceljimenez.wordpress.com (this one only has 19% space used)
https://puertoricoyarari.wordpress.com (this one only has 7% used)
I get an error report that I’ve been sending to apple. I could copy paste that to you if necessary.
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Thank you all for your help! Apparently there is a problem with Safari. I downloaded Firefox and had no issues uploading pictures and using the media uploader, so the issue lies with Apple. I’ll be using Firefox for my blogging until they fix that. Thank you again for all your help.
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