Why did my blog show us as suspended when I tried to login via Chrome?

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  tibookchatter · Member · Mar 18, 2013 at 1:43 pm

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  I tried to access my blog today via the Chrome App and it told me my blog was suspended. I tried another browser and see that it is not suspended. I cleared my cache in Chrome and can now log in, but is there anything that needs to be done on the WP end or can I consider this a fluke?

  The blog I need help with is: (visible only to logged in users)

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  kathrynwp · Staff · Mar 18, 2013 at 6:27 pm

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  Thanks for the report. We experienced a temporary technical problem that resulted in some folks seeing the wrong site, and other folks seeing a suspended-site message, even though their site was not actually suspended.

  We’re sorry for any confusion and for the inconvenience.

  If you still have any trouble after clearing your browser cache, please let us know!

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  tibookchatter · Member · Mar 18, 2013 at 10:48 pm

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  I can get in now, but it’s not letting me run a back-up (XML export). Says the WP app is not reachable. I tried two different browsers with the same result.

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  kathrynwp · Staff · Mar 19, 2013 at 1:30 pm

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  Hi there, your export is likely failing because it’s too big – 17,000 comments is a lot. :-) I’m requesting a manual file export for your site from our developers and will keep you posted.

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  kathrynwp · Staff · Mar 19, 2013 at 2:03 pm

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  I’ve sent your export file by email – please look out for it.

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  tibookchatter · Member · Mar 19, 2013 at 2:15 pm

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  Thank you. I see the file. It’s not an XML file or one that I recognize but I’ve unzipped it to keep just in case anything else goes wrong. Thank you.

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  kathrynwp · Staff · Mar 19, 2013 at 2:19 pm

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  You’re very welcome. It’s a WXR (WordPress Extended RSS) file, which is a type of XML file used for WordPress importing/exporting.