Why Did my shortcode stop working?

  • Unknown's avatar
    socalkink · Member ·

    Good afternoon!

    Can someone please help me solve an issue?

    For the last couple of weeks I’ve been working on a website for a friend – the idea was to feature the latest episode on the front page then have an episode archive available for all older episodes.

    I set up some short code and everything was working great, until this morning, when I chose to make the site public and open to traffic.

    I started getting reports that the media player for the front page of the website was no longer working and as much as I’ve tried to fix it I haven’t had any luck.

    I have screenshots of what the site looked like LAST NIGHT and what it looks like right now:

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    mriwisdom10385 · Member ·

    The media player on the front page of your website is not functioning properly after making it public. You can troubleshoot the issue by checking the media player settings, verifying the media files, testing different media players, checking for conflicts with other plugins or themes, and seeking technical support if needed. Ensure to backup your website before making any changes.

  • staff-zinnia · Staff ·

    There could be something else running interference as well. That’s known to happen on occasion. If the advice above does not fix your situation just write back to us here and we will take a closer look at things with you.

    Alternatively, you can access live chat support via https://wordpress.com/help/contact/ and select the live chat option.

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