Why did my sign up not include the 14 day trial period I selected?
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I wanted to sign up for the 14 day trial period and also wanted the custom domain name. I am not sure what happened but I am signed in without the trial period and without the custom name of lovochic.com which I selected for the $18. Can this please be corrected, thank you!
The blog I need help with is: (visible only to logged in users)
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I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Hi there!
It appears that you didn’t go for the 14-day trial but instead purchased the Premium bundle straight away.
The bundle is currently active in your My Upgrades page here:
https://lovochic.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades
From the page, you can also see that the domain “lovochic.com” was registered successfully.
You may view the receipt of the transaction in your Billing History:
https://lovochic.wordpress.com/wp-admin/paid-upgrades.php?page=billing-history
Let me know if you’re still having trouble with this. Thanks!
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There is a 30 day refund period on everything but the domain name registration (it is 48 hours) – so if you don’t like the package you can still get most of your money back (less the $ 5 or $ 6 registration – so still not a bad deal)
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Thanks for the response auxclass. I am sure I will love it, but I just wanted to get the trial period so the info on the 30 day refund period for the package makes me feel better just in case.
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Hey there! Feel free to explore the Premium upgrade’s many features within the 30-day period.
If, for any reason, you’re not happy with it, let us know on time and we’d be glad to issue you a refund. Cheers!
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