Why did my url get changed?

• 

  behindthebasicc5e482a842 · Member · Jan 17, 2023 at 5:22 pm

  • Copy link
  • Add topic to favorites

  Why did my url get changed? Why is my premium subscription in the cart and not applied?
  I already bought it

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Jan 18, 2023 at 2:19 am

  • Copy link

  Hi there,

  You are trying to register the domain kellybella.com?

  Is it possible you made your purchase under a different login? I can confirm that kellybella.com is registered at WordPress.com but is under a different account and not your @behindthebasicc5e482a842 login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id