Why did the upgrade cancellation not work?

  • Unknown's avatar
    derelictnation · Member ·

    I trialled the premium version of WordPress but found it was unsuitable for my needs. I tried to cancel the automatic upgrade on several occasions but each time the link would not work. I submitted a request to correct this and also mailed with clear instructions not to go ahead with the debit but got no response. I understand that a company can be busy have now incurred a penalty from my credit providor and am still unable to get a response. I need to have WordPress contact my credit providor and explain their error; and also to complete the cancellation as per previous requests.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    pmciano · Member ·

    @derelictnation

    It looks like Don has already addressed this issue via a private support request, but if you have any other questions, please let us know.

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