Why did WP keep $20 from my $99 refund?

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  mysacredjourney · Member · Jun 1, 2014 at 8:58 pm

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  I signed up for the $99 Premium Bundle with the advertised promise that I would receive direct email support. I did not receive direct email support for important questions, the only reason for purchasing the bundle, over a 2-3 days in which I purchased the bundle.

  I see no reason for retaining $20 for services not rendered and features not accessible.

  The blog I need help with is: (visible only to logged in users)

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  mysacredjourney · Member · Jun 1, 2014 at 8:59 pm

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  The blog that purchased the bundle is: tarotcounseling.wordpress.com

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  rachelmcr · Member · Jun 2, 2014 at 4:37 pm

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  Hi there,

  I’m sorry about that! You should have received a full refund when you cancelled WordPress.com Premium. I’m not sure why that $20 was not refunded right away; I just issued a refund for that remaining $20.

  Please let me know if you have any further questions or concerns about that.

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  mysacredjourney · Member · Jun 2, 2014 at 5:05 pm

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  Thank you for taking care of the refund issue.