Why did you try to charge USD 499?
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Hello. At Aug 22nd 00:20 (Korea Standard Time) or 21st 08:20 (PST), I had got a SMS of payment USD 499 from (US) WORDPRESS. Fortunately, the credit card ([cc info redacted!]) has no limit to pay the amount, so it was not paid finally. I don’t understand why I should pay the amount. I’m using WordPress for client’s web site (wepnp with (email visible only to moderators and staff)), and my own webside (practicalmethods.kr with (email visible only to moderators and staff)) through GCP. I’m currently using both with free plan. Please let me know how to elaborate this situation and cancel the payment asap.
The blog I need help with is: (visible only to logged in users)
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I didn’t know if my support request will be shared like this. Please let me know how to remove this. Isn’t there anybody at WordPress to support this kind of billing issues?
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Hi there,
At Aug 22nd 00:20 (Korea Standard Time) or 21st 08:20 (PST), I had got a SMS of payment USD 499 from (US) WORDPRESS. Fortunately, the credit card ([cc info redacted!]) has no limit to pay the amount, so it was not paid finally. I don’t understand why I should pay the amount. I’m using WordPress for client’s web site (wepnp with (email redacted)), and my own webside (practicalmethods.kr with (email redacted)) through GCP. I’m currently using both with free plan. Please let me know how to elaborate this situation and cancel the payment asap.
I am adding modlook tag for staff intervention. They are the ones who can be of help to you.
I didn’t know if my support request will be shared like this. Please let me know how to remove this. Isn’t there anybody at WordPress to support this kind of billing issues?
There are various ways to reach to WordPress.com support team. Here is one document that can help you with these ways: https://en.support.wordpress.com/help-support-options/
Moreover, as I have mentioned earlier, I have added modlook tag in this thread for staff intervention. They will get back to you soon. I request you to please be patient.
Hope I was of help! :)
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@vaidehisingh It’s probably unwise to repeat personal information included in the original reply.
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Hi there @wepnp I’ve removed the financial information you posted above. All support for free hosted websites is given here in our community forums and I believe there is a notice there regarding not sharing financial or contact information. Unfortunately, these public forums are quickly crawled and indexed by search engines so you may wish to consider taking any necessary steps to secure your cc information.
@vaidehisingh – please tag any such thread containing the above information “remove personal info” in addition to the MODLOOK tag and please do not copy such information in any reply you may give. Thanks! -
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Thanks for pointing out. I will ensure that this doesn’t happen again from my end.
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Hi there,
You received that charge because you, or someone who has access to this WordPress.com account, attempted to buy a two-year subscription to our Business Plan on 21 August 2018 for the site wepnp.wordpress.com.
If you did not do this, it means someone else has access to this account. Please update the account password immediately from the security settings page:
https://wordpress.com/me/security/
Also consider removing the saved payment information we have on file for this account on the Billing History page so it cannot be re-used for future purchases:
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