why didn't I get my refund?

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  pamebrunfman · Member · Mar 10, 2014 at 9:50 pm

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  i canceled my domain within the 48 hs but didn’t get the refund. What’s the problem?

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Mar 10, 2014 at 10:13 pm

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  Hi there,

  After looking into your account, I found that the domain was not completely canceled and refunded. Sorry for the inconvenience, but I can take care of this for you!

  Before I do, I just wanted to confirm. Please note that this is different from other upgrades and is stated during the purchase process.

  Canceling a domain at this time means you completely give up ownership of the domain. There is no guarantee the domain will become available to re-register after cancellation.

  You are welcome to keep your domain with us and update the nameservers to point to another hosting provider by following this guide:

  Change a Domain’s Name Servers

  After 60 days from the date of purchase or registrant contact information change, you may also transfer your domain to another registrar by following this guide:

  Transfer a Domain to Another Registrar

  If you would like to completely cancel/refund your ownership of the domain name, please reply to confirm.

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  pamebrunfman · Member · Mar 11, 2014 at 5:39 pm

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  please I would like to completely cancel/refund theownership of the domain name.
  Thanks

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  gracejiyoung · Member · Mar 12, 2014 at 12:11 am

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  Hi there,

  Thank you for the confirmation. I have canceled your domain and it will get sent back to the registrar. Please note that it may take up to a week for the refund to show up in your bank account.

  Feel free to reach out if you have any questions!