…. Why do I have to post at Public Forums???? … Always, all the time?!?!

  • Unknown's avatar
    elgabotimes · Member ·

    I need direct contact with WordPress support… But not via phone, not how ever they want, but how I and we want… We pay for this service, right???
    E-mail directly, I don’t have time to be on hold or to speak on the phone…
    Any emails to contact the Boss, CEO, Founder, Manager or whatever you call it or want to call it.
    … and if there isn’t one… then why not???????
    All I request is: direct contact with someone who represents WordPress via email. Thats all…
    … Done with this Forum nonsense.
    Thank you Forum support… community… … thanks.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    elgabotimes.com is a wordpress.ORG software install on paid hosting, hosted by Unified Layer, not by wordpress.COM

    We provide support only for wordpress.COM hosted sites as they are the only ones on our servers. You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
    (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    re: wordpress.org support
    The wordpress.ORG support forum is at     http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

    re: Jetpack support
    Some Jetpack solutions are here http://jetpack.com/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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