why do I no longer have access to live tech support?
-
I no longer have access to live tech support, but when I signed up last April is what a part of my package. If the policy has changed shouldn’t my plan be honored through the end of my payment period?
-
What is your site URL please? You failed to provide it.
Which package are your referring to?
Which username account purchased it and for which .wordprtess.com blog URL?
Have you canceled the upgrade? If so, then your live chat support options https://en.support.wordpress.com/live-chat/ for business upgrade customers have changed.
The support docs at http://support.wordpress.com are easy to find and there are links to them all over this site, for example, at the bottom of this page and every Admin page on your site.
Search for help support options https://en.support.wordpress.com/?s=help+support+options
Results https://en.support.wordpress.com/help-support-options/re: direct email support
Here for all the support options when you have technical support issues https://en.support.wordpress.com/help-support-options/If you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately.
Also note, that you can email Staff at:
support@wordpress.com
or
help@wordpress.com
- The topic ‘why do I no longer have access to live tech support?’ is closed to new replies.
WordPress.com Forums 