Why do the visitors are not getting counted and the views are

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  estudihambremexico · Member · Oct 11, 2014 at 4:54 pm

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  The visitors are my page are not getting counted from 12 am to this time i have 338 views and only one visitor. And from yesterday at 6pm to today only to visitors en almost 1000 views thats impossible

  The blog I need help with is: (visible only to logged in users)

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  historymaniacmegan · Member · Oct 11, 2014 at 5:10 pm

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  My blog visitors aren’t getting counted either and the counter is stuck at one visitor as of today. I have 87 as of right now but they’re coming from 12 different countries and 5 different referrers. I think it stopped counting visitors since last night but I’m not sure.

  The blog I need help with is: http://historymaniacmegan.wordpress.com/

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  jenniferkellandperry · Member · Oct 11, 2014 at 5:16 pm

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  why do my stats only say one visitor when i know there are more
  jenniferkellandperry.wordpress.com

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  thistimethisspace · Member · Oct 11, 2014 at 5:17 pm

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  @estudihambremexico

  That site is not hosted here. This is the WordPress.COM support forum. You need to post to the WordPress.ORG support forum for help with your site because it is not hosted by WordPress.COM.

  WordPress.com and WordPress.org are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. http://support.wordpress.com/com-vs-org/
  Note: http://codex.wordpress.org/Resetting_Your_Password

  Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  Note: If you don’t have a username account at WordPress.org, click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post there.

  However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  thistimethisspace · Member · Oct 11, 2014 at 5:19 pm

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  @jenniferkellandperry
  Our stats are not real time stats. For details see here http://en.support.wordpress.com/stats/ and note the views and viewers take hours to update.

  Provided you are logged in when visiting, your own views are not recorded on any public blog you registered.

  Our stats are page view stats. Please do not assume that everyone who clicks a follow, like, share, reblog or comment link actually reads the post on your blog because odds are they may not. Also note that those who follow your blog in the Reader or by email don’t have to click into the blog unless they wish to. Subscribers control how frequently they receive your posts (instantly, daily, weekly). And, they can even comment without clicking into the blog either.

  Follow, like, share, reblog or comment clicks are not page views. In fact, follows, likes, shares, comments and reblogs are completely misleading when you are talking about page view stats.

  Your followers and anyone with a WordPress.com/Gravatar account who is logged into WordPress.com can “follow” your blog, “like”, “share” and “reblog” your posts and “comment” in several locations such as the Reader, without ever clicking into your blog and creating a single page view stat.

  Logged in visitors using a mobile can read the full post without creating a page view stat. https://en.forums.wordpress.com/topic/wordpresscom-reader-show-full-text?replies=31#post-1373606

  You can control the length of the entry sent out on your RSS feed here Dashboard > Settings > Reading. Choose the “summary” setting for your RSS feed rather than to “full text”. That will compel followers who are not using mobiles to click into the blog to read the full post which will create a page view stat.

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  thistimethisspace · Member · Oct 11, 2014 at 5:20 pm

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  @historymaniacmegan
  Please read my response to enniferkellandperry

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  jgbtravel · Member · Oct 11, 2014 at 5:20 pm

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  My visitor stats aren’t working properly either. It’s showing views correctly but not visitors.

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  rachelmcr · Member · Oct 11, 2014 at 5:20 pm

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  Hi there,

  Sorry for the stats trouble! Our team found an issue that caused a stats glitch and fixed it up. Your stats should catch up and be back to normal in the next hour or so.

  You may need to refresh your browser or clear your browser’s cache after that if your stats still look wrong.. If you have any trouble with them after that please let me know. :)

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  thistimethisspace · Member · Oct 11, 2014 at 5:21 pm

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  Thanks for the catch here rachelmcr. :)

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  estudihambremexico · Member · Oct 11, 2014 at 5:23 pm

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  Yeah, I think its something wrong with wp, its the same problem as mine, the blog i have problems is this http://www.estudihambre.com.mx/

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  rachelmcr · Member · Oct 11, 2014 at 5:25 pm

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  You’re welcome, timethief. :)

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  estudihambremexico · Member · Oct 11, 2014 at 5:25 pm

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  Thanks to everyone for the support and advices, looking forward for it to work.

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  historymaniacmegan · Member · Oct 11, 2014 at 5:34 pm

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  Well, my visitor number just jumped to 66 so thanks.

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  jgbtravel · Member · Oct 11, 2014 at 6:07 pm

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  My stats are now working again. Thanks for sorting the problem out.